The Castle App & FAQs

APP FAQ

Do I need to create a new account?

If you already had an account with us on Capitan, your details have been transferred. You’ll receive an email with a link to set a new password for your login.

I didn’t get the login email - what should I do?

Check your spam or promotions folder first. If you still can’t find it, head to the login page and click ‘Forgot password’ to reset it, you may be prompted to input some basic info again, or speak to our front desk team for help.

Will I have to redo my waiver or entry from?

No, this info has been securely migrated.

Will my current membership or pass still work?

Yes, all active memberships and prepaid passes should have been transferred over. Nothing will be lost in the switch.

How do I view my membership or pass status in the app?

Once logged in, go to ‘Profile’ > ‘Passes’ to see your active products.

Can I buy new memberships or entry passes through the app?

Absolutely! The new system allows easy online purchase and renewal of memberships, passes, and more.

What happens to bookings I made in Capitan/RGP?

Any upcoming bookings made before the switch should have been carried over. You can view them under ‘Passes’ > ‘Events’ in your account.

How do I book a session or class in the new system?
Log in to the app or head to our website, select your chosen session or class, and follow the checkout process.

Can I still book for friends or family members?

If you are booking a course of event you can add as many guests during the booking process as are allowed in the process online.

If you are buying entry passes you can buy as many as you like and can the gift them to your family and friends by speaking to reception who can organise the transfer of the entry passes.

Do I need to scan a new QR code when I arrive?

Yes - our app will generate a new digital check-in QR code within your account. You can access this via the app or web browser.

Can I add my QR code pass to a 3rd party wallet?

Unfortunately not, the QR codes are unique to each entry and maintained within the app.

What if I don’t have my smartphone?

No worries, our front desk team can help you check in if there are any issues.


Need Support?

Our team will be on hand throughout the week to make this transition smooth for everyone.

Any problems, please give us a call at 02082117000, drop us an email at info@castle-climbing.co.uk or come see one of our Team at The Castle.

Thanks for your patience as we make this exciting change.

Download the app here:

Google Play Store
App Store