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Vacancy: Operations Manager


Are you looking for a real challenge that will place you at the heart of one the world’s most iconic indoor climbing centres? As the Operations Manager you will oversee the day-to-day operations of the centre, providing a reference point regarding the management of daily activities for staff and customers, while ensuring that safety is paramount, and our customers have the best time ever. You will be responsible for the line management of two the Front of House teams - Duty Managers & Reception – and for the day to day maintenance of the centre. You will work closely with other managers to inform decision making and provide effective troubleshooting, leveraging the technical skills across the business to support your overall management of centre operations. The primary function of the role is to drive customer service standards while supporting the Front of House teams in their specialist roles.

About The Castle

The Castle offers a diverse and wide range of Climbing facilities to cater for all. Based in Stoke Newington, the Centre itself is a Grade II listed Victorian Water pumping station, with a Café, shop, outdoor boulders and community gardens. A friendly and enthusiastic team we are passionate in providing the highest quality facilities in a fun, motivated, and inclusive environment. Sustainability is an important part of the Centre’s vision and values and is integrated into every aspect of the business, especially within our Café, where we try to source a lot of our produce from the community gardens onsite.

Benefits of working at The Castle:

  • Free Climbing 
  • Nominated individual who can climb with you for free 
  • Staff discount in Café and Shop
  • Staff trips and socials
  • A supportive environment and working community
  • Training, learning and development opportunities
  • Subsidised Yoga lessons 
  • Up to 28 days A/L pro-rated to hours of working
  • Healthcare cash plan (after 6 months employment)

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download icon  Download the person specification 


Application Deadline: 1st Sept

Deadline for applications: Friday 1st September 2023.

We are looking for someone to start asap, however do not let this put you off applying if you have a notice period. We are keen to find the right person for the role. Applications will cose on Friday September 1st but interviews will happen during the application window. 

To apply, please send your CV and covering letter setting out how you feel you fulfil the requirements of this role to