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Vacancy: Reception Manager

The Castle are looking for a highly motivated and dynamic leader to take on the role of our Reception Manager. This is a full time position managing the Team and overseeing the day-to-day operation of Reception.


Is this You? Then we want to hear from you!

Proven record of leadership and managing a customer facing team, preferably in a climbing centre or similar size sports facility
Committed to high quality of customer service and continual development of team and self
Able to communicate your passion for climbing to customers and colleagues alike
Flexible and willing to work evenings and weekends 
Essential requirements:
Professional qualification or experience in management
Knowledge of Health & Safety legislation, in particular for customer-based activities
Experience of achieving results and making a positive difference to customer experience
Knowledge of using Rock Gym Pro
Good knowledge of climbing wall industry trends

download icon Download the job description             download icon Download the Person Spec


Apply Now

To apply, please send your CV along with answers to the following three questions to The three answer should be no longer than 2 sides of A4. 
How does your experience relate to this role, addressing points in the job description?
What challenges and opportunities do you foresee in the leisure industry, particularly climbing, in the near future?
What aspects of managing the Reception team are you most excited about and what difficulties do you anticipate?
Application closing date: Sunday 26 January 2020
Interviews will be held week commencing 3rd of February. 
Good luck!