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Vacancy: Front of House

Part-Time Front of House staff wanted!
Want to join the team here at the Castle? This could be the opportunity you’re looking for!
We’re hiring a part-time staff member to join our lively front of house team. This will be for an average 20 hours per week, including evenings and weekends, and the possibility to pick up more hours if desired. The roles will be based primarily in the reception team, with additional shifts from time to time in the shop and café. We will offer training for each area but a friendly attitude and customer-serviced focussed approach are a must!
You’ll need to be a friendly, computer literate individual with previous experience in customer service roles. A high standard of written and spoken English is essential. 

Duties include:

Facilitating the entry of our customers, in line with the Castles’ health and safety policies
Answering customer queries by phone, email and in person
Administration of our customer database and bookings systems
Working with the Duty Managers and colleagues to ensure a safe and friendly working environment for our customers and staff
Collaborating with, and occasionally working in other front of house departments

Apply Now!

Interested? Please send your CV and a Covering Letter saying why you want to work for the Castle.

Application closing date: midnight Wednesday 20th May 2021


About The Castle  

The Castle offers a diverse and wide range of Climbing facilities to cater for all. Based in Stoke Newington, the Centre itself is a Grade II listed Victorian Water pumping station, with outdoor boulders, shop/cafe and community gardens. A friendly and enthusiastic team we are passionate in providing the highest quality climbing facilities in a fun, motivated, and inclusive environment. Sustainability is also an important part of the Centre’s vision and values and is integrated into every aspect of the business.