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Vacancy: Front of House

Part-Time Front of House staff wanted!
Want to join the team here at the Castle? This could be the opportunity you’re looking for!
We’re hiring a part-time staff member to join our lively front of house team. This will be for a minimum of 20 hours per week, including evenings and weekends, and the possibility to pick up more hours if desired. This is a varied role with work based in the reception team, the shop and café. We will offer training for each area but a friendly attitude and customer-serviced focussed approach are a must!
You’ll need to be a friendly, computer literate individual with previous experience in customer service roles. A high standard of written and spoken English is essential. 

Duties include:

  • Facilitating the entry of our customers, in line with the Castles’ health and safety policies
  • Answering customer queries by phone, email and in person
  • Administration of our customer database and bookings systems
  • Provide excellent customer service to hungry climbers. This will include food and drink handling
  • Provide customers with advice and facilitate the sale of climbing equipment
  • Working with the Duty Managers and colleagues to ensure a safe and friendly working environment for our customers and staff
  • Collaborating with, and occasionally working in other front of house departments

Apply Now!

Interested? Please send your CV and a Covering Letter saying why you want to work for the Castle.

Application closing date: midnight Thursday 29 July 2021

CVs will be reviewed on Friday 30 July with invitations to interview from Monday 2nd August onwards.


About The Castle  

The Castle offers a diverse and wide range of Climbing facilities to cater for all. Based in Stoke Newington, the Centre itself is a Grade II listed Victorian Water pumping station, with outdoor boulders, shop/cafe and community gardens. A friendly and enthusiastic team we are passionate in providing the highest quality climbing facilities in a fun, motivated, and inclusive environment. Sustainability is also an important part of the Centre’s vision and values and is integrated into every aspect of the business.