Want to join the team here at the Castle? This could be the opportunity you’re looking for!
We’re looking to hire to join our lively Front of House team, with our vegetarian and vegan Cafe as your home department. We are open to someone who wants to work between 20-30hrs a week, including evenings and weekends.
What’s Life Like in the Front of House Department?
The Front of House roles at the Castle are varied and busy offering training and work across all three departments: Café, Reception, Shop
As a Front of House team member, you will have a “home department” where you will do most of your hours, this could be in the Café, however in addition to your “home department” you would also work across the other FOH areas to help support the teams.
This means you get variety and stability all at the same time!
On your shift you could be working in….
The Café, ensuring our community have great coffee and food available to fuel their climbs! Providing a high level of customer service and good knowledge of our sustainable produce and food products.
Reception, ensuring our customers receive a very warm welcome. Providing information about the centre, ensuring the correct forms and paperwork are filled in, or offering information on our climbing facilities, memberships and more.
The Shop, ensuring you provide an amazing level of customer service and enthusiasm with your knowledge of climbing equipment, shoes and all other great products we have available for our climbing community.
Provide excellent customer service to hungry climbers. This will include food and drink handling
Providing a friendly service for our climbers
Facilitating the entry of our customers, in line with the Castles’ health and safety policies
Answering customer queries by phone, email and in person
Administration of our customer database and bookings systems
Provide customers with advice and facilitate the sale of climbing equipment
Working with the Duty Managers and colleagues to ensure a safe and friendly working environment for our customers and staff
Collaborating with all front of house departments
Working cross departmentally in front of house
What we are looking for
We will offer training for each area but a friendly attitude and customer-service focussed approach are a must! Experience of working within a café environment is helpful.
You will be a keen climber, enthusiastic about the Castle community and be sustainably focused.
Applicants should also be computer literate and have experience working in customer facing role. A high standard of written and spoken English is essential.
How to Apply
Interested? Please send your CV and a Covering Letter saying why you want to work for the Castle.
In your cover letter, please specify the number of hours you are interested in.