We are looking for a Duty Manager to join our Castle team.
Hours: 16-24 hours per week (2 to 3 shifts) which will include evening and weekends Salary: £17.49 per hour *
About The Castle Climbing Centre
The Castle offers a diverse and wide range of Climbing facilities to cater for all. Based in Stoke Newington, the Centre is a Grade II listed Victorian Water pumping station, with a Café, shop, outdoor boulders, and community gardens. A friendly and enthusiastic team, we are passionate about providing the highest quality facilities in a fun, motivated, and inclusive environment. Sustainability is an integral part of the Centre’s vision and values. It is integrated into every aspect of the business, especially within our Café, where we try to source a lot of our produce from the community gardens onsite.
The Castle Climbing Centre aims to always develop our team to learn other skills and there are always other opportunities within the centre if you are interested.
Duty Managers are pivotal to the smooth running of the Castle. You will be responsible for the operations of the centre during opening hours and will be the designated First Aider during that time. Duty Managers are a reference point to all the day’s activities for both staff and customers; they ensure that safety procedures are followed; will provide a friendly, efficient service for our customers and support the staff in the centre working in their specialist roles.
Good customer service and communication skills including ensuring good practice
Ensuring the correct operation of the centre’s health & safety policies
Working collaboratively with the Duty Management and Instructing team, Shop, Reception, and Cafe to ensure the smooth operation of the centre
Carry out duties in accordance with the Castle Sustainability Policy
* Please note: this hourly rate is for fully trained DM hours. The successful candidate will start on our training rate whilst learning about the centre, which will include shadowing shifts where you will not have the full responsibility of a fully trained duty manager. Training rate for all duty managers is London Living Wage which at time of recruitment is £11.95 per hour.