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Vacancy: Front of House

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Want to join the team here at the Castle? This could be the opportunity you’re looking for! 

We’re looking to hire 4 part-time staff members to join our lively Front of House team. This will be for a minimum of 20 hours per week, including evenings and weekends, with the possibility to pick up more hours if needed.  

What’s Life Like in the Front of House Department?  

The Front of House roles at the Castle are varied and busy offering training and work across all three departments: Reception, Shop and Café.  

As a Front of House team member, you will have a “home department” where you will do most of your hours, this could be in the Café, Shop or Reception, however in addition to your “home department” you would also work across the other FOH areas to help support the teams demands.  

This means you get variety and stability all at the same time!  

On your shift you could be working in…. 

Reception, ensuring our customers receive a very warm welcome. Providing information about the centre, ensuring the correct forms and paperwork are filled in, or offering information on our climbing facilities, memberships and more.  

The Café, ensuring our community have great coffee and food available to fuel their climbs! Providing a high level of customer service and good knowledge of our sustainable produce and food products. 

The Shop, ensuring you provide an amazing level of customer service and enthusiasm with your knowledge of climbing equipment, shoes and all other great products we have available for our climbing community.  

Duties include: 

  • Facilitating the entry of our customers, in line with the Castles’ health and safety policies 
  • Answering customer queries by phone, email and in person 
  • Administration of our customer database and bookings systems 
  • Provide excellent customer service to hungry climbers. This will include food and drink handling 
  • Provide customers with advice and facilitate the sale of climbing equipment 
  • Working with the Duty Managers and colleagues to ensure a safe and friendly working environment for our customers and staff 
  • Collaborating with all front of house departments  
  • Working cross departmentally in front of house 

 

What we are looking for 

We will offer training for each area but a friendly attitude and customer-service focussed approach are a must! Some experience of working within a café environment is also helpful. 

You will be a keen climber, enthusiastic about the Castle community and be sustainably focused.   

Applicants should also have a high level of computer literacy and experience working in customer facing role. A high standard of written and spoken English is essential.  

 

How to Apply 

Interested? Please send your CV and a Covering Letter saying why you want to work for the Castle. Please ensure that you specify in your application where you see your skills and experience most suited to in terms of a “home department”.  

Please send your applications to BOTH 

sophie.gilders@castle-climbing.co.uk and workforthecastle@castle-climbing.co.uk

 

Application Deadline

Application closing date: midnight Sunday 12th December.  

CVs will be reviewed on Monday 13th December with invitations to interview from Wednesday 15th December onwards.