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Turnstiles Arrive at the Castle

Wandering through the Castle Reception this week you may notice a surprise new addition… we’ve got turnstiles!

These shiny new installations are going to streamline your entry into the Castle – and free up our hardworking Receptionists to better help those of you with any queries or requests beyond just checking in to the centre. You’ll also need to exit through the turnstiles, which will help us keep track of how busy the centre is. 

The turnstiles will not be activated just yet, but they will be soon, so you'll need to be aware of what the change means for you. 

How Will It Work? 

Adult Members

If you have an active Castle membership, the difference between the turnstiles and the Fast Check in is negligible – you’ll just need to scan your membership ID as before, you’ll see a green light on the turnstile and you’re good to go. If there’s a problem, a red light will let you know you need to pop over to a Receptionist who will be able to help you out. 

Pay Per Climb visitors (non-members)

Skip the queue when you prebook! When you book in advance through our booking portal, you will be able to automatically scan your way in using the turnstiles. Simply scan your barcode ID at the turnstile and if you’re within your booking window you will be able to sail straight into the centre bypassing any queues entirely. You can even book on your phone on the bus or train on your way here, so you get the flexibility without the fuss. 

Accessibility

In addition to the turnstiles, we also have installed a swing gate. This will be our accessible entrance. We also recommend using this if you’re visiting the centre with children to ensure you all stay together. This will be manually operated by one of our Reception team.

Check out when you leave 

We’ve also introduced turnstiles the opposite way, for when you leave the Castle. For the first time we’ll be able to know exactly how many people are in the building at any given time. This will help us manage numbers and prevent overcrowding in the centre. 
Please remember to check out when you leave the Castle from now on, help us keep the numbers accurate.