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New Terms & Conditions

Please read our new T&Cs carefully, there have been changes in light of the changes to our operations. 


Terms and Conditions



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The Castle Reopens: Saturday 25th July!

And we are so psyched to welcome home all our climbers! We have missed you so much.

Some things will be different

In order to make sure you have an amazing climb, please read on to find out about the changes we’ve made to the centre and how things have been altered to ensure our climbers and our staff are kept safe. We’ve been working with the Association of British Climbing Walls, the BMC and Sport England to ensure we’re using the most effective measures.  

Although this will feel a little strange at first, it will enable us to keep everyone safe and happy whilst we climb - in fact, limiting visitor numbers will actually mean we have significantly fewer people in the centre at a time 

Ultimately, it's still us, just with a few extra precautions to look after everyone, both you and our staff, as best we can. 

Limited numbers – advance booking required

We will not be taking payments on the door. You will need to book your slot online, in advance. This way we can manage maximum capacity and keep social distancing whilst we climb.

All slots must be booked individually, though you will be able to book for more than one person at a time.

All slots are subject to a 48 hour cancellation policy.

Extended Opening Hours!

From Monday 27th July onwards we will be open from 8am-10pm on weekdays, and 9am-10pm on weekends. Last entry 8pm. 

Don't forget to book in advance - we won't be taking payments at Reception. 

How It Will Work: General Climbing

  • There will be a limited number of people in the Castle at any time to comply with COVID-19 regulations
  • All climbing will be in Single Visit 2-hour time slots, which must be booked in advance online
  • Slots cannot be swapped with friends, as we will be using this as a record in case it is needed for any Track & Trace data
  • You need to book for which type of climbing you’re planning (top rope, lead, bouldering or Autobelay). This will help us manage numbers in each area to account for social distancing.
  • There will be a cap on the number of climbers in each area (e.g. no more than 20 climbers in the Loft)
  • Face masks will be required when you’re in the centre but not climbing or belaying, and you need to wash your hands regularly throughout your session and when moving between areas (more details below under Navigating the Centre)
  • We will be welcoming U18s back into the centre. Woohoo!
  • You will need to sign a Participation Statement for every session and have an up to date waiver.

Booking Your Session Online

All sessions need to be booked online in advance, regardless of your admission type (and even for Castle Access Passholders).

Slots are available to book up to 14 days in advance. All booking slots are currently for 2 hours. You will be given a coloured wrist band to indicate your slot and our duty managers will be keeping an eye on these. Please head on out once your time is up to help us manage numbers in the centre. We know our community is full of awesome climbers, so thank you in advance for helping us do this.

Roped Climbing 

We will be rotating our roped climbing so that every other line is in use on both our top rope and lead walls. This means social distancing will be easier – more room between belayers and always enough space on the wall between climbers. We'll be asking you to use your discretion when choosing a line, always keeping at least one line between you and the next nearest climbers.


For bouldering, we will be careful in our setting and be asking all climbers to respect social distancing on the wall, checking even more carefully than you would do normally that your route doesn’t cross over another climber. Of course, this is something a considerate Castle climber would already do, so it’s just paying a little extra attention than normal.  

Choosing Your Style of Climbing

As a multi-discipline centre with a complex layout, your selection of the type of climbing you'll be doing during your session helps us manage numbers in each area to account for social distancing and ensure the safety of all of our climbers and staff. It also means you won't arrive excited to climb and find the area too full! On our booking portal you will be able to choose from the full range we offer here at the Castle: bouldering, top rope, lead and autobelay. 


We are strongly encouraging the use of liquid chalk. Liquid chalk will not be compulsory but will be strongly encouraged. As well as the high alcohol content, the main advantage of liquid chalk it helps keep the air clear and safer for our customers and staff.


Courses are back, with a few new safety measures. Our robust plan for socially distanced learning has had a great response so far from our climbers. Plus, we're lowering the number of participants on each course, significantly improving the client to instructor ratio so you'll even get a more personalised course.

Check out our Courses page for more info and to book in.

Ready for a Refresh?

If you're worried your climbing skills went a little rusty in lockdown and you want to get a refresher, one of our friendly Castle instructors would be happy to help.

Just email our team on

Fun Stuff!

There are fun changes to the Castle too!! We’ve made use of the wall being closed to make some exciting improvements around the centre, which we’d planned to do anyway, but now are ready even sooner with no disruption to your climbing session. Pretty cool, huh?

Navigating the Centre

Contact free entry and exit

Booking online means you’ll have contact free entry and exit at Reception, showing your Castle card and booking confirmation on your phone. We have installed screens and distancing markers to aid social distancing – please respect these for both your fellow climbers and our staff team.

We're Going Cashless!

Card payments only - and that includes cashback, so make sure you bring your own pound for your locker, or be prepared to buy a Castle token for £1 using a payment card. 

Face Masks in the Centre

We haven’t asked anyone to wear masks at the outdoor boulders, however for inside the centre we’re upping the protection level. 

You will be required to wear a face covering that covers your nose and mouth whilst you are inside the centre and not actually climbing – so when you’re in the Reception area, walking between climbing areas, or using the bathroom.  

You do not have to wear a mask when you are either climbing or belaying 

We strongly recommend that you use sustainable, reusable cloth masks. These can be washed with your normal laundry and prevent easily avoidable landfill waste from the fast fashion industry. We will have reusable cotton masks available to buy at the centre if you need one. 

Hand Washing Facilities 

We will be asking all our climbers to sanitise your hands between climbs. To make this easier for you, we’ve installed hand basins and gel sanitiser stations conveniently around the centre for you to use, or you may choose to bring your own sanitiser gel if you wish. We’ll also be strictly enforcing a no climbing shoes in the loos policy – if you’re caught, we will be asking you to wash those soles before you pull on!  

New one way system

In order to reduce contact between people and make social distancing easier, we’re introducing a one-way system when you’re navigating the Castle’s many climbing areas. There will be clear signage and directional arrows on the floors, including in the changing rooms, and a traffic light system in place for the stairs to prevent congestion.

There will be live CCTV footage on the screens by the stairs so you can see how busy an area is before you get there.  

Shoe & Equipment Hire

Shoe and harness hire will be available when we reopen!

We will have a new and improved cleaning regime in place for people trying on shoes, including hand sanitation points. All returned items will be checked as usual, but from now on all returned hire equipment will also be cleaned using medical grade UV screening for all returned equipment.

Our Facilities will look a little different.

Changing rooms will still be in operation, but with screens up to help with social distancing, and the showers will not be in use. We strongly urge you to come dressed ready to climb to alleviate pressure on these areas.

The Shop and Café have moved! For now, neither are fully up and running during August as we kit out a new building for these. However, in the meantime we have our new online shop and we’ll have a Café Kiosk, a mini version selling coffee, cold drinks and snacks to tide you over, but as always, we recommend you bring a reusable water bottle.

For now, the gym will be closed to the public.

Memberships remain suspended


Visit our Memberships page for more


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