The Castle is looking for enthusiastic, flexible people to join our Duty Managing team.
Duty Managers have responsibility for the operation of the centre during opening hours and act as the designated First Aider when the centre is open. They provide a reference point for all the day’s activities for both staff and customers; they ensure that safety procedures are followed and they provide a friendly, efficient service for our customers while supporting the staff in the centre working in their specialist roles.
are an experienced climber/instructor with SPA training (minimum);
are able to ensure that the highest standard of H&S are maintained at all times;
have excellent customer service skills;
can resolve a conflict or customer complaint diplomatically and tactfully;
have superb written and verbal communication skills;
have superb organizational skills;
can motivate a team of staff;
are first aid trained and confident to deal with a first aid incident;
are a practical person, able to undertake maintenance tasks;
have experience cash handling;
have the ability to manage a busy workload and keep smiling!
have what it takes to be proactive in the running of a busy climbing centre