We stand behind the products that we’ve selected for sale in The Castle Shop. We’ll try and get you the right product the first time around, but if you’re not happy with your purchase let us know. Bring the faulty, unwanted or unloved item back within 28 days with your receipt and we’ll refund or exchange it – no quibbles.
There are a few (obvious) limitations to this:
Clothing must be unworn and unsoiled
DVDs should be in their original packaging with the seal unbroken
Footwear must not have any signs of wear
We recommend that when you purchase a new pair of climbing shoes you wear them at home to get a feel for whether it’s the right size and fit before wearing them at the wall.
If you believe that something is faulty ((damaged/broken for reasons other than normal wear & tear) bring it in to the shop with a detailed usage history. We’ll inspect it and if we agree that it’s a defect we’ll send it back to the manufacturer to get a replacement product. We may replace the product from our stock or await confirmation from the manufacturer that they will replace the product. In any case, we’ll keep you informed of what’s happening.
If you are returning items to us by post please use recorded delivery and keep hold of your tracking code in case it disappears. We are not responsible for items sent by post and we will not refund postage costs.
So we've decided to have a Halloween themed UV fancy dress party! Saturday 24th October - from 3pm 9pm - 1am: A mix of UV lights, funky costumes & amazing Halloween decor this promises to be a huge party with DJ's & licensed bar
Sunday 18th October - from 2pm
Top rock climbers James Pearson & Caroline Ciavaldini will be running masterclasses before presenting a special screening of Redemption: The James Pearson story. More information available on our Events Page
Take a tour of the Castle Climbing Centre and discover what we're all