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Returns Policy

We stand behind the products that we’ve selected for sale in The Castle Shop.  We’ll try and get you the right product the first time around, but if you’re not happy with your purchase let us know. Bring the faulty, unwanted or unloved item back within 28 days with your receipt and we’ll refund or exchange it – no quibbles.

There are a few (obvious) limitations to this:

  • Clothing must be unworn and unsoiled
  • DVDs should be in their original packaging with the seal unbroken
  • Footwear must not have any signs of wear

We recommend that when you purchase a new pair of climbing shoes you wear them at home to get a feel for whether it’s the right size and fit before wearing them at the wall.

If you believe that something is faulty ((damaged/broken for reasons other than normal wear & tear) bring it in to the shop with a detailed usage history. We’ll inspect it and if we agree that it’s a defect we’ll send it back to the manufacturer to get a replacement product. We may replace the product from our stock or await confirmation from the manufacturer that they will replace the product. In any case, we’ll keep you informed of what’s happening.

If you are returning items to us by post please use recorded delivery and keep hold of your tracking code in case it disappears. We are not responsible for items sent by post and we will not refund postage costs.

If you have any questions call us on 020 8211 1080 or email

Address: The Castle Shop, The Castle, Green Lanes London N4 2HA

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Christmas Opening Times

Thursday 24th Dec:      10am - 6pm
Friday 25th Dec:           CLOSED
Saturday 26th Dec:      CLOSED
Sunday 27th Dec:           9am - 7pm
Monday 28th Dec:        10am - 10pm
Tuesday 29th Dec:       10am - 10pm
Wednesday 30th Dec:  10am - 10pm
Thursday 31st Dec:      10am - 6pm
Friday 1st Jan:              10am - 6pm
Saturday 2nd Jan:          9am - 7pm
Sunday 3rd Jan:             9am - 7pm



Take a Tour

Take a tour of the Castle Climbing Centre and discover what we're all about!

Castle Climbing Center - A Day in the Life from Tim Ewins on Vimeo.




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