An opportunity to be part of our busy bookings team at The Castle has arisen. We are looking for a bookings assistant as part of our friendly office team on weekdays, 10am-6pm.
The ideal candidate will have a friendly, open manner; an enthusiastic attitude towards excellent customer service and a high standard of written and spoken English. You must be computer literate, efficient, highly organised and have an exceptional telephone manner.
Changes are to take place next week to the ground floor Boiler House with more top rope routes available.
As most of you will know, in the past couple of years we have worked hard to create more (much needed) tall lead walls. Whilst we have a quite a number of lead routes on the shorter walls (8m) downstairs in the Boiler House, these have never been as popular as the tall lead walls (12.5m) upstairs in the Engine House next to the café.
What a year it’s been! The Castle continues to grow and develop in terms of the climbing we offer, our services and our team. We celebrated twenty years in grand style with a UV climbing competition. Throughout our journey, we’ve been driven by our mission to be Europe’s leading climbing centre. This year, in anticipation of our busiest year, we focused our investment on the facilities that were under the most strain: the men’s changing room, lockers and Reception.
An opportunity to be part of our lively reception team at The Castle has arisen. We are looking for a receptionist to work on our busy front desk for up to 24 hours a week. Flexibility is essential as the shifts are varied and cover weekdays, evenings and weekends.
A friendly open manner, enthusiastic attitude towards excellent customer service and a high standard of written and spoken English is essential. The ideal candidate should be computer literate and have previous experience in customer service roles.
We are changing the way in which we admit novices for climbing.....
Currently, the form is ‘attached’ to the supervisor’s record and the novices are not a customer in their own right on our entry system. We wish to change this and ensure each novice that climbs here has their own record.
It seems ages since we did any major development to the centre. I mean it’s been a whopping 8 months since we opened Wells 1 and 2 and oooh, all of 3 months since we improved the men’s changing rooms, added a new floor of lockers and installed a bike park out the front.
And so, since the dust has finally settled on the last improvements (as it always does in this place..) we thought we’d start again! This time centred on Reception.
So I put myself in the firing line yesterday with an open feedback session about all things Castle-related. I really appreciated being able to discuss the points raised in a constructive way. I felt that, on the whole, it was pretty productive. There were some good ideas that came out of it, which we’ll be implementing over the next few months. In fact, I thought it was so worthwhile that I’m going to do it again. So if you have something to say, make sure that you stop by on Thursday the 21st of May from 6pm to 9pm.