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FAQ: How to Cancel a Climbing Session


Cancellations must be made by emailing us at at least 48 hours in advance of your start time with the following details:

  • Your name
  • The name of everyone else on your booking
  • Your 5-digit reservation number
  • Your booking email address

If you can also include the date, time and the type of climbing you were doing this will be really helpful! 

If you choose not to attend and do not inform us via email, you will not be refunded your cost and will be considered a no-show.

Please do not swap your slot with a friend, as we need to check in each individual and need this data for any Track & Trace records.

More details for our Cancellation Policy included on our website in our Terms & Conditions