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FAQ: How to Cancel a Climbing Session


Cancellations must be made by emailing us at at least 48 hours in advance of your start time with the following details:

  • Your name
  • The name of everyone else on your booking
  • Your 5-digit reservation number
  • Your booking email address. 

If you choose not to attend and do not inform us via email, you will not be refunded your cost and will be considered a no-show.

Please do not swap your slot with a friend, as we need to check in each individual and need this data for any Track & Trace records.

More details for our Cancellation Policy included on our website in our Terms & Conditions