We stand behind the products that we’ve selected for sale in The Castle Shop. We’ll try and get you the right product the first time around, but if you’re not happy with your purchase let us know. Bring the faulty, unwanted or unloved item back within 28 days with your receipt and we’ll refund or exchange it – no quibbles.
There are a few (obvious) limitations to this:
Clothing must be unworn and unsoiled
DVDs should be in their original packaging with the seal unbroken
Footwear must not have any signs of wear
We recommend that when you purchase a new pair of climbing shoes you wear them at home to get a feel for whether it’s the right size and fit before wearing them at the wall.
If you believe that something is faulty ((damaged/broken for reasons other than normal wear & tear) bring it in to the shop with a detailed usage history. We’ll inspect it and if we agree that it’s a defect we’ll send it back to the manufacturer to get a replacement product. We may replace the product from our stock or await confirmation from the manufacturer that they will replace the product. In any case, we’ll keep you informed of what’s happening.
If you are returning items to us by post please use recorded delivery and keep hold of your tracking code in case it disappears. We are not responsible for items sent by post and we will not refund postage costs.
A three event climbing and bouldering competition series. While the events have a fun, festival atmosphere to them and are suitable for beginners, they are also essential for selection onto the British Team.
Saturday 29th March - BMC YCS - London & SE: Round 3
The BMC Youth Climbing Series offers fun climbing competitions for young people from 7 to 17. Extremely popular, these comps are suitable for you, whether you're new to climbing, or already have some experience.
New Year Deals on Courses & Gear!
Discounts for Bouldering Only members & those new to the sport on Introductory Climbing Courses - from 6th January to 28th February 2014.
Duty Managers Wanted
The Castle is looking for enthusiastic, flexible people to join our Duty Managing team. Duty Managers have responsibility for the operation of the centre during opening hours and act as the designated First Aider when the centre is open. They provide a reference point for all the day’s activities for both staff and customers; they ensure that safety procedures are followed and they provide a friendly, efficient service for our customers while supporting the staff in the centre working in their specialist roles.