We stand behind the products that we’ve selected for sale in The Castle Shop. We’ll try and get you the right product the first time around, but if you’re not happy with your purchase let us know. Bring the faulty, unwanted or unloved item back within 28 days with your receipt and we’ll refund or exchange it – no quibbles.
There are a few (obvious) limitations to this:
Clothing must be unworn and unsoiled
DVDs should be in their original packaging with the seal unbroken
Footwear must not have any signs of wear
We recommend that when you purchase a new pair of climbing shoes you wear them at home to get a feel for whether it’s the right size and fit before wearing them at the wall.
If you believe that something is faulty ((damaged/broken for reasons other than normal wear & tear) bring it in to the shop with a detailed usage history. We’ll inspect it and if we agree that it’s a defect we’ll send it back to the manufacturer to get a replacement product. We may replace the product from our stock or await confirmation from the manufacturer that they will replace the product. In any case, we’ll keep you informed of what’s happening.
If you are returning items to us by post please use recorded delivery and keep hold of your tracking code in case it disappears. We are not responsible for items sent by post and we will not refund postage costs.
Address: The Castle Shop, The Castle, Green Lanes London N4 2HA
Save The Arctic Xmas Raffle
In the run up to the Castle’s Arctic themed Christmas party being held on Saturday 14th December, we’re holding a raffle, with some great prizes on offer to the lucky winners. To stand a chance to win one of the following prizes all you have to do is part with £2 and buy a raffle ticket.
The raffle is being held in aid of Greenpeace’s Save the Arctic campaign. To find out more please take a look at our blog
Christmas Opening Hours
Tue 24 Dec 10pm - 6pm
Wed 25 Dec Closed
Thu 26 Dec Closed
Fri 27 Dec 10am - 10pm
Sat 28 Dec 10am - 7pm
Sun 29 Dec 10am - 7pm
Mon 30 Dec 10am - 10pm
Tue 31 Dec 10am - 6pm
Wed 01 Jan 10am - 6pm Thu 02 Jan Normal Opening Hrs
No Session running between Tues 24th Dec and Wed 1st Jan. The Session will run as normal from Thurs 2nd Jan.
The first 2014 Women with Altitude bouldering session will run on Mon 6th Jan.